We’ve launched the new Trio Support Center to make it easier for you to get help, track issues, and stay connected with our support team — all in one place.

🎫 Create and manage tickets

You can now create support tickets directly inside Trio and track their progress in real time.

• Submit support requests, bug reports, and feature requests

• View ticket status and updates

• Keep all communication in one place

📊 Track your requests

A new Tickets view lets you:

• See all your requests in one list

• Track status (Submitted, In Progress, Waiting on Customer, Resolved)

• Open and follow up on any ticket

💬 Better communication

Stay connected with the support team through a unified experience:

• Reply directly inside tickets

• Provide additional details when needed

• Get updates without leaving the platform

📎 Add attachments

You can now attach files to your tickets:

• Upload screenshots or videos

• Share up to 5 files per ticket

• Help us resolve issues faster

⚡ Quick access to support tools

From the Support Center, you can also:

• Access the Knowledge Base

• View product updates (Changelog)

• Check the roadmap

• Share feedback

• Check system status

🚀 Why this matters

The new Trio Support Center helps you:

• Resolve issues faster

• Reduce back-and-forth communication

• Keep everything in one place

• Get a smoother support experience